General Info
Hadrus Vinyl Graphics is wholesale to the trade only. If you are in the business of print re-selling and not already using Hadrus, we should talk. Account inquires can be sent to sales@hadrus.com
Place an order: orders@hadrus.com
Send artwork to: art@hadrus.com
Pricing inquiries: quotes@hadrus.com
Inquiries on current orders: customerservice@hadrus.com
Ordering
We have a team dedicated to processing orders and artwork.
Please send your orders directly to orders@hadrus.com
Please send any digital art files to art@hadrus.com
You will receive an email in return
acknowledging receipt of your order.
Please note: Submitting orders directly to any other Hadrus email can result in a delay. For fastest service, submit orders to orders@hadrus.com.
All orders must be submitted via email specifying the product(s) ordered, item number, quantity, ship-to address, bill-to address, and requested delivery date (if appicable). Artwork should be submitted at the time of order and refer to PO.
Pricing
Quantity pricing discounts are based on the quantity of a single design. Multiple designs used within a quantity is possible but may be subject to a copy change fee. All pricing is subject to change without notice. Custom quotes are available upon request and are valid for 30 days. Please send all quote inquiries to quotes@hadrus.com.
Terms
Payment is expected at time of order shipment. We accept MasterCard, Visa, Discover and American Express or company check. Net 30 terms are available with approved credit. 50% deposit may be required for larger jobs.
Minimum Order
See individual product price grids for minimum order quantities and rates. Quantities are determined by individual product and may not allow variation. For quantities not listed on the grid, contact for pricing.
Production Time
For most items, standard production time is 3-5 business days after acknowledged receipt of production-ready artwork and PO or proof approval.
Special Finishing Requests
Product pricing on this site and in our catalog includes standard finishing only. Special finishing outside the product description is subject to additional charges. All finishing services must be clearly specified at time of order.
Production Rush Service
“RUSH” service is available based on current production schedule and difficulty of requested project. Additional handling fees will be incurred, generally starting at $100.00(A). We highly recommend calling for a quote to determine availability and cost.
Shipping
Orders are shipped via FedEx Ground unless otherwise indicated on PO. Drop and/or split shipments must be indicated on PO and will incur additional charges. If specific carrier preference is not included on order, Hadrus will use the most direct or least expensive method at our option. Address corrections, service changes and other related service fees assessed by the shipping carrier will be passed onto the distributor.
Color Quality
We print full color CMYK (4-color process). Please be sure all files are submitted in CMYK color mode (as undesirable color shifts can occur when converted from PMS or RGB). Even though we don’t print actual PMS colors, we can get pretty close to most PMS colors. Although we regularly update our printer profiles to maintain the greatest color accuracy possible, color variations will occur between different media types such as banners, specialty graphics and fabric products printed using dye sublimation.
Imprint Color
Simply provide a PMS number as an “imprint color” reference and we’ll check over the art to make sure the CMYK color values are going to be in the ballpark. There is no charge for this value-added service, just make sure it’s plainly communicated at the time of order or on the PO (i.e. Imprint Color: PMS 195).
Color Matching
If it’s a color critical, absolutely must match as close as possible type of color, then you might want to pay for our “color match” service. We will carefully get the CMYK colors dialed in to more closely resemble the identified PMS color. We even print samples on the product media — which can be sent to you if you or your client want to see the color first hand for final approval. This color match service costs $70(A) per color and usually takes about two days to process. Contact for details.
Proofs
Proofs are available by request for an additional $20.00(A). Revisions are additional. Proofs of multiple designs will generally be more depending upon complexity and number of designs. Contact customer service with your project circumstances.
Graphic Design/Assistance
Artwork that is not print-ready is subject to a pre-press design service fee. Billed at $120.00(A) per hour. Half-hour minimum.
Returns/Replacement
All products are custom printed to your specification; therefore, request for return or replacement is available only for those items found to be defective or malfunctioning, imprinted incorrectly, or a result of a finishing error. For products other than those with warranties clearly stated, claims must be made within 5 days of arrival. Please contact customer service for a RMA#, returns will not be accepted without authorization.
Product Guarantee
All products are manufactured using the highest quality products designed for a specific purpose. We guarantee your product to be free of defect and correctly printed, based on artwork we’ve received. We will not be responsible for typical wear, accidents or misuse due to improper handling or applications other than intended.
Product Liability
Hadrus Vinyl Graphics products are industry standard banners, signs, displays, and adhesive graphics; and as such Hadrus Vinyl Graphics in no event shall be liable for any direct, indirect, punitive, incidental or special consequential damages to individuals or property as a result of ownership, possession or use of any product designed, manufactured, sold or delivered by Hadrus Vinyl Graphics.
Adhesive Graphics Use
General Application and Removal
For specialty graphics to properly adhere, the application surface must be clean, free of oils, grease, dust, and debris. There must be no loose areas on the application surface (like loose paint, varnish, wallpaper, wall texture, etc.) as the adhesive could lift or disturb the loose elements when the graphic is removed. If the surface has been painted (or varnished) recently, the surface must be allowed to cure for at least 45 days prior to graphic application. Because surface conditions and properties can vary widely, it is ultimately the responsibility of the end user to test the bond and effective removal of the adhesive graphic from the chosen surface. Samples for this purpose are available by request.
Extra removal tip: In some instances, if graphic is not releasing easily, the additional use of warm heat on the face of the graphic from a hot air gun (or hair dryer) can sometimes help the adhesive relax allowing it to more easily remove from the surface. Be careful not to overheat. Excessive heat could damage the sub-surface.